Question 1

What does a mortgage broker do?

Accepted Answer

A mortgage broker helps you compare home loan options from multiple lenders, explains your choices, and manages the application process from start to finish.

Question 2

Why should I use a mortgage broker instead of going directly to a bank?

Accepted Answer

Banks only offer their own products. A mortgage broker compares loans from multiple lenders to help find a solution suited to your needs and goals.

Question 3

Does it cost anything to use your services?

Accepted Answer

In most cases, our service is provided at no direct cost to you, as we are generally paid by the lender after settlement. Any fees, if applicable, are always disclosed upfront.

Question 4

How many lenders do you work with?

Accepted Answer

We work with a panel of trusted lenders, including major banks, non-bank lenders, and specialist providers, giving you access to a broad range of loan options.

Question 5

How much can I borrow?

Accepted Answer

Your borrowing capacity depends on factors such as income, expenses, existing debts, credit history, and deposit size. We can provide a personalised borrowing assessment.

Question 6

How much deposit do I need for a home loan?

Accepted Answer

Many lenders accept deposits from 5%, although a larger deposit may help reduce costs such as Lenders Mortgage Insurance (LMI).

Question 7

What is Lenders Mortgage Insurance (LMI)?

Accepted Answer

LMI is insurance that protects the lender when you borrow more than 80% of a property’s value. Depending on the lender, it may be paid upfront or added to your loan.

Question 8

Can I get pre-approval before I start house hunting?

Accepted Answer

Yes. Pre-approval helps you understand your budget and gives you greater confidence when making offers or bidding at auction.

Question 9

How long does the loan approval process take?

Accepted Answer

Approval times vary between lenders, but many applications receive initial assessment within a few days, with full approval depending on documentation and lender requirements.

Question 10

Can you help first home buyers?

Accepted Answer

Absolutely. We guide first home buyers through the entire process, from understanding borrowing capacity and deposits to navigating government schemes and securing finance.

Question 11

Are there government grants or incentives available?

Accepted Answer

Eligible buyers may qualify for grants, stamp duty concessions, or government guarantee schemes. We can help determine what programs you may be eligible for.

Question 12

I’m confused about buying my first property - can you help?

Accepted Answer

Yes. We explain the process in simple terms and support you from your first enquiry through to settlement.

Question 13

Should I refinance my home loan?

Accepted Answer

Refinancing may help you secure a lower rate, reduce repayments, access equity, consolidate debt, or improve your loan features.

Question 14

How often should I review my home loan?

Accepted Answer

It’s a good idea to review your loan every 12 - 24 months to ensure it remains competitive and aligned with your goals.

Question 15

Can you help if my bank declined my refinance application?

Accepted Answer

Yes. Different lenders have different policies. We can explore alternative options that may better suit your situation.

Question 16

Can self-employed borrowers get approved for a home loan?

Accepted Answer

Yes. We help self-employed clients navigate lender requirements and identify lenders that understand business income structures.

Question 17

Can I get a loan with bad credit?

Accepted Answer

Depending on your circumstances, there may still be options available. We work with lenders that consider a range of credit situations.

Question 18

Do you help investors and property buyers?

Accepted Answer

Yes. We assist owner-occupiers, investors, first home buyers, refinancers, and self-employed borrowers.

Question 19

What documents do I need to apply?

Accepted Answer

Common documents include identification, payslips, bank statements, tax returns (for self-employed borrowers), and details of existing debts or assets.

Question 20

Do you offer online or phone appointments?

Accepted Answer

Yes. We offer flexible appointments via phone, video call, or in person.

Question 21

How do I get started?

Accepted Answer

Simply contact us for an initial conversation. We’ll discuss your goals, assess your borrowing position, and guide you through your next steps.

Question 22

Do you provide support after settlement?

Accepted Answer

Yes. We believe in long-term relationships and offer ongoing reviews and support after your loan settles.

Mortgage questions, answered plainly

About mortgage brokers